Help Centre
Everything about how RIPVault works — packs, odds, your wallet, shipping and the rules we play by.
About
About UsWho we are and what RIPVault does.Contact UsHow to reach the RIPVault team.Official LinksThe only websites and accounts operated by RIPVault.FAQShort answers to the questions we hear most.
How RIPVault works
Pack Opening, Odds & Sell-backWhat a pack contains, how odds are shown and how sell-back works.Provably FairHow every pull is drawn and how you check it yourself.About Our Card ImagesWhy every slab is shown in the same studio style, and what you actually receive.Wallet, Withdrawals & ID checkBalance, Pack Credits, withdrawals, refunds and identity verification.Shipping & RedemptionFees, timing and how to get your cards delivered.Pack Battle & Pack Party RulesHow rooms work, what you pay and what you can win.Refer & EarnShare your code and earn Pack Credits from your friends' pack openings.Weekly Leaderboard & Prize PoolHow the board ranks you, how the community unlocks the prize pool, and how prizes are paid.
Policies
Terms of ServiceThe agreement between you and RIPVault.Privacy PolicyWhat personal data we collect, why, and your rights under the PDPA.Notis Privasi (Bahasa Malaysia)Data peribadi yang kami kumpul, sebabnya, dan hak anda di bawah PDPA.KYC PolicyWhy we verify identities, what we ask for and how we protect it.Return & Refund PolicyWhat can be refunded, what cannot, and how it works.Responsible PlayTools to stay in control, and where to get help.Intellectual PropertyTrademarks, card imagery and our relationship with brand owners.