Wallet, Withdrawals & ID check
Two kinds of funds
| Balance | Your money: top-ups, and the sell-back of cards from packs you paid for with it. Spends on anything; the part you have earned can be withdrawn. |
|---|---|
| Pack Credits | Credits we give you (Welcome card sell-back, check-ins, referral and partner rewards, promotions). Packs only, no cash value, not transferable. Your wallet shows where each credit came from and when it expires. On every pack, the credits that expire soonest are used first, then your Balance. |
Welcome packs
New players get three free Welcome packs, each with one real card from our Welcome pool (real graded cards worth about RM45–80):
- Welcome pack 1 — verify a Malaysian (+60) phone number and open it straight away, no top-up needed. A verified email alone doesn't qualify.
- Welcome pack 2 — opens after your first top-up.
- Welcome pack 3 — opens when a friend you invited completes their first top-up.
One set per phone number, per device and per identity (IC): packs 2 and 3 belong to the account that opened pack 1. For every Welcome card:
- Sell it back (95% Buyback, within the normal 30-minute window) and you receive Pack Credits, not Balance. They are never withdrawable and expire 30 days after the sell-back, and they can't open a pack on their own — something else (your Balance or other credits) must pay part of the pack.
- Ship it after your first top-up of RM50.
- Welcome cards can't be listed on the marketplace.
- A Welcome card you neither sell back nor ship within 30 days of opening expires (even if you have topped up); we remind you 2 days before.
Daily check-in
Check in once a day as soon as your phone number is verified — no top-up needed. Days 1–6 give RM2 of Pack Credits each and day 7 gives RM6 (RM18 per round). Miss a day and the round starts again from day 1. You have your own 30-day cycle, starting on the day you verified your phone, with up to two rounds (RM36) per cycle. Each check-in credit expires 7 days after you earn it; your Wallet shows any Pack Credits that expire within the next 14 days. Check-in credits can't pay for a pack on their own; something else (Balance or other credits) must pay part of it.
Referral and partner credits
Referral and partner (KOL) rewards expire 30 days after you earn them. Unlike check-in and Welcome card credits, they can open a pack on their own when they cover its full price — and check-in or Welcome card credits may be used together with them on the same pack.
Where a sell-back goes
A sell-back is split by where each part of the pack's price came from:
- To your Balance (withdrawable): the part you paid with top-up money, Referral Pack Credits or KOL Pack Credits.
- Back to Pack Credits: the part you paid with any other Pack Credits — daily check-in, Welcome card sell-back credits, leaderboard prizes, partner-link bonus, gifts.
- Welcome pack cards always sell back into Pack Credits.
Example: a RM100 pack paid with RM50 of top-up money, RM30 of Referral Pack Credits and RM20 of check-in Pack Credits, later sold back for RM90 → RM72 to your Balance (RM45 for the top-up part + RM27 for the referral part) and RM18 back to Pack Credits (the check-in part). The sell-back screen shows "X to Balance (withdrawable) + Y back to Pack Credits" before you confirm.
Withdrawals
- Withdrawable amount = your Balance minus any top-ups you haven't yet spent on packs. Unspent top-ups go back the way they came (see Refunds below) — this is how we prevent money laundering.
- Minimum withdrawal RM50; the limits that apply to you are shown when you request. Paid by bank transfer to a Malaysian bank account in your own name.
- Fee: 1% of the amount, plus any third-party or bank transfer cost passed on at cost. The exact fee and the amount you will receive are shown before you confirm.
- Payouts are processed in a daily batch and usually arrive within 1–3 working days. Withdrawals of RM1,000 or more, or any request that trips a risk check, are reviewed by a person first.
- You can cancel a withdrawal while it is still pending.
Refund of unspent top-ups
Top-ups are for opening packs: they cannot be withdrawn and are not refunded, spent or not. Only withdrawable money (for example the Balance share of your sell-backs) can be withdrawn. If you were charged by mistake — charged but no pack opened, or charged twice — contact us and we will check it. Full policy: Return & Refund Policy.
Identity check (KYC)
Every withdrawal and every card shipment needs a verified phone number. Before your first withdrawal or first shipment we also verify who you are, once. You will be asked for:
- a photo of your MyKad (front) — you must be 18 or older;
- a selfie holding the card;
- your bank account details (same name as on your MyKad).
Documents are encrypted the moment they are uploaded and are seen only by the team members who review verifications. Your full IC number is never written to our activity logs. Review usually completes within one working day. See KYC Policy.
Limits and self-exclusion
Set your own top-up limits per day, week and month, or take a break of 24 hours, 7 days or 30 days, from Wallet → Top-up limits & breaks. See Responsible Play.