Return & Refund Policy

What cannot be refunded

• Opened packs. Once a pack has been opened, the card in it is yours and the purchase is final — opened packs are never refunded, whatever card came out.
• Top-ups and unspent Balance. Money you add is for opening packs; it is not refunded, whether or not you have spent it, and it cannot be withdrawn.
• Pack Credits of any kind — they have no cash value, cannot be refunded or transferred, and expire under the rules of their promotion.
• Shipping fees once the parcel has been dispatched.
• Battle holds that have been paid to the winner under the rules.

System errors

• If you were charged but no pack was opened, or charged twice for the same pack, contact us at [email protected] with your username and the time it happened.
• We check each case against our records. When an error is confirmed, we correct it in full.
• A shipment you cancel before dispatch: the shipping fee comes back to your Balance automatically, together with the cards.

Your rights

This policy does not affect any right you have under the law that applies to you.

Cards

Cards are not returned for a refund. Instead you may sell a card back to us at the offer shown when you pulled it (95% Buyback, within 30 minutes of opening; the amount is shown before you confirm). Damaged deliveries are covered by insurance — see Shipping.

Questions: [email protected]